State Farm® Insurance Agent Lana Chansatit
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Leo Poti
March 13, 2026
5
out of
5
rating by Leo Poti
"Great customer service and support. Informative"
We responded:
"Leo, thank you for your kind review. We deeply appreciate your feedback of State Farm Agent Lana Chansatit’s Team here in our Honolulu office. "
Russ Cornelius
March 11, 2026
1
out of
5
rating by Russ Cornelius
"I've been with State Farm for decades. Always have had good relationships with my agent, wherever I lived. Not the case with Lana. She's too busy to return emails or phone calls. What if I had a claim to make????? Oh well, I've left State Farm."
We responded:
"Hi Russ, I want to address your concerns and clarify the situation. I returned your phone call yesterday, but you did not answer. I also responded to your emails on the same day I received them. On the second day of our email correspondence (yesterday), although it was at night due to my busy schedule, I apologized for the late reply and scheduled a call to speak with you first thing the following morning. You then chose to write a negative review for a business I launched on September 1st, 2025, after 17 years of hard work to build it. You initially contacted us to cancel your policy because you had switched insurance providers. My team member spoke with you yesterday when you returned my call and was available to assist you immediately. Since opening, I have received 45 five-star reviews and have worked diligently to provide excellent service. I even offered you a lower rate to encourage you to stay, but you declined and chose to leave a review that could harm the business I have worked so hard to build. I sincerely hope your new provider meets your expectations and makes you happier. Hopefully, we will be able to earn your business back in the future. Best regards, Lana Lalana Chansatit"
piano guy person
February 27, 2026
5
out of
5
rating by piano guy person
"Jessica was incredibly helpful. I had just moved to Hawaii and so things were already quite a bit stressful but Jessica was very thorough and helpful with getting things set up and going above and beyond to get the best discount possible for me. This was my first time getting insurance on my own and it couldn't have been easier. Thank you!"
We responded:
"We really appreciate your 5-star review, it means a lot to us! We are always happy to help with anything insurance related—whether it is finding the right coverage or answering general questions."
Rita Peneku
February 26, 2026
5
out of
5
rating by Rita Peneku
"I spoke with Lana last year to see about moving my auto policy to her, but the auto premiums were to high. She said she would call me again this year and she did! I worked with Viri in Lana’s office and she was so pleasant and helpful! She answered all my questions, sent me the information I needed and is saving me money on my auto premiums! It was so easy working with them! Thank you!"
We responded:
"We really appreciate your 5-star review, it means a lot to us! We are always happy to help with anything insurance related—whether it is finding the right coverage or answering general questions."
Ghian Paolo Aceret
February 23, 2026
5
out of
5
rating by Ghian Paolo Aceret
"I had a great experience working with Jessica Lee Taroc while getting quotes for my car and motorcycle insurance. She was incredibly fast and quick to reply to all of my questions, which made the whole process completely stress-free. Jessica helped me get everything set up efficiently and clearly explained exactly what I needed to do for a smooth and seamless transition from my old insurance. She was professional, responsive, and made the entire process simple and organized. I truly appreciate how easy she made everything. Highly recommend working with Jessica Lee Taroc!"
We responded:
"Ghian, thank you for your kind review. We deeply appreciate your feedback of State Farm Agent Lana Chansatit’s Team here in our Honolulu office. "
Lawren Kanoa
February 13, 2026
5
out of
5
rating by Lawren Kanoa
"Lana is extremely helpful and thorough in assisting me with my auto, rental and personal insurance coverage! Highly recommend her! Very articulate in explaining all my options and it’s a pleasure having her as my agent!"
We responded:
"We are grateful for your 5-star review, Lawren! Thanks for taking a moment to share your positive rating of State Farm Agent Lana Chansatit’s Team here in Honolulu . "
chickenpoxpie
February 13, 2026
5
out of
5
rating by chickenpoxpie
"Lana made it easy for me to change from my previous insurance company that I’ve been with years but was paying too much for my policy. Mahalo plenty!"
We responded:
"We genuinely appreciate your 5-star review. It is our goal to provide high-quality insurance services, and we are happy to know that we met your expectations! "
Youping Deng
February 13, 2026
5
out of
5
rating by Youping Deng
"She is very kind and patient and the price is fair"
We responded:
"Thanks for the impressive review! We are thrilled to hear you had a wonderful experience with State Farm Agent Lana Chansatit’s Team here in Honolulu . "
Ayas
February 1, 2026
5
out of
5
rating by Ayas
"Thank you Jessica for helping me out getting better insurance!!"
We responded:
"Wow, thank you for the amazing 5-star review! It means a lot to us here in Honolulu to know that you had such a wonderful experience with us here on State Farm Agent Lana Chansatit’s Team."
Ed Arcalas
January 22, 2026
5
out of
5
rating by Ed Arcalas
"Jessica serviced me above and beyond the normal. She is very professional, friendly, and polite. Customer centered. I am very please with her attention to my insurance needs and follow up. I highly recommend this agency. Ask for Jessica. You will not be disappointed."
We responded:
"Thank you so much for the 5-stars, Ed! We hugely appreciate your feedback. If you ever want to chat about your insurance needs, we are here and happy to help! "
gregory Herbich
January 22, 2026
5
out of
5
rating by gregory Herbich
"Lana Chansatit was helpful in getting my cars insured for the best price possible."
We responded:
"Thank you so much for the 5-star review of State Farm Agent Lana Chansatit’s Team! We deeply appreciate your kind words here in Honolulu . "
Ted CJ
January 17, 2026
5
out of
5
rating by Ted CJ
"Jessica helped me with my car insurance. She’s very friendly and helpful. Love her positive energy! Highly recommend!"
We responded:
"Thanks so much for the fantastic rating, Ted! We are so glad you had a positive experience with us here on State Farm Agent Lana Chansatit’s Team. If there is anything we can do for you in the future, just give us a shout! "
Mark Stack
January 10, 2026
5
out of
5
rating by Mark Stack
"Excellent service. High level of professionalism. Thank you!"
We responded:
"We appreciate your review, Mark. We are so happy that you had such a wonderful experience with State Farm Agent Lana Chansatit’s Team here in Honolulu ! "
PHILIP CUOMO
January 3, 2026
5
out of
5
rating by PHILIP CUOMO
"My agent, Jessica Lee Taroc was very helpful answering all my questions and providing me with cost saving alternatives. Also, she informed me that State Farm offered another type of insurance; classic car insurance that I could again save money over my current insurance provider. Overall I saved about $800.00 annually in insurance premiums so I am very greatful for the excellent customer service that Jessica provided and I highly recommend this State Farm agent for any insurance needs!!"
We responded:
"Thank you so much for your kind words and for taking the time to share your experience! We’re thrilled to hear that Jessica was able to assist you with your questions and help you find cost-saving insurance options, including the classic car insurance. Saving you $800 annually is wonderful news! We truly appreciate your recommendation and are grateful to have you as a valued customer. If you ever need any further assistance, please don’t hesitate to reach out. Best regards, Lana Chansatit State Farm Insurance Agent"
Sade “Gorgeous”
December 31, 2025
5
out of
5
rating by Sade “Gorgeous”
"I’ve been dealing with Lana for years and 𝙸 must say she’s amazing and very informative. She makes sure you understand what your getting and give your the best rate. She’s very professional, respectful and kind. I highly recommend."
We responded:
"Thank you so much for your continued trust and kind words! We’re delighted to hear that Lana has consistently provided you with excellent service, clear information, and great rates. Your recommendation means a lot to us. We look forward to continuing to support your insurance needs for years to come!"
Jade Ching
December 31, 2025
5
out of
5
rating by Jade Ching
"Jessica was incredibly helpful and patient. I was originally with another insurance plan that was costing me a fortune—almost triple my car lease payment! She was able to significantly lower my quote. Since this was my first time applying for car insurance, I felt very overwhelmed by the process; however, Jessica made switching over painless and easy to understand. She got me exactly what I needed which was a much lower quote that is less/equal to my car lease payment. I would definitely recommend her to anyone looking for car insurance!😊"
We responded:
"Thank you so much for your wonderful feedback! We’re so happy to hear that Jessica was able to guide you through the process with patience and clarity, making your car insurance experience smooth and stress-free. It’s great that she helped you find a quote that fits your budget perfectly. We truly appreciate your recommendation and are here to assist you whenever you need us! Best regards, Lana Chansatit State Farm Insurance Agent"
Cody Wakamatsu
December 27, 2025
5
out of
5
rating by Cody Wakamatsu
"Jessica helped me save money, and took the time to make sure I got the best deal possible. Would recommend to others"
We responded:
"Thank you for your kind words! We’re glad Jessica was able to help you save money and find the best deal. Your recommendation means a lot to us. Please don’t hesitate to reach out if you need any further assistance! Best regards, Lana Chansatit State Farm Insurance Agent"
Jeff Lum
December 24, 2025
5
out of
5
rating by Jeff Lum
"Jessica helped with two issues and cleared everything up. Great service. Thanks so much!"
We responded:
"Thank you for your feedback! We’re glad Jessica was able to assist you and resolve everything quickly. We appreciate your kind words and are here whenever you need us! Best regards, Lana Chansatit State Farm Insurance Agent"
Jane Henderson
December 17, 2025
5
out of
5
rating by Jane Henderson
"She is very prompt and gets things done fast. I am very pleased with her service"
We responded:
"Thank you for your kind words! We’re glad to hear that you’re pleased with Jessica’s prompt and efficient service. We appreciate your feedback and look forward to assisting you again in the future! Best regards, Lana Chansatit State Farm Insurance Agent"
Randy Kahale
December 13, 2025
5
out of
5
rating by Randy Kahale
"Lalana is amazing. She helped me bundle my policies and waked me through every step. She has so much energy and knowledge, thank you"
We responded:
"Thank you so much for your kind words! We’re thrilled to hear that Lalana provided knowledgeable and energetic support while helping you bundle your policies. We appreciate your trust and are here to assist you anytime! Best regards, Lana Chansatit State Farm Insurance Agent"
Vickie Levinson
December 10, 2025
5
out of
5
rating by Vickie Levinson
"Jessica was a true delight to work with and completely professional. I really appreciate the information she shared with me and her exemplary customer service!"
We responded:
"Thank you for your wonderful feedback! We’re delighted to hear that Jessica provided you with professional service and valuable information. Your kind words mean a lot to us, and we’re always here to assist you with any insurance needs. Best regards, Lana Chansatit State Farm Insurance Agent"
Roberta Christianson
November 13, 2025
5
out of
5
rating by Roberta Christianson
"Jessica was very helpful and explained the bill I received. She put my mind to rest and alleviated my worry about the bill."
We responded:
"Thank you for your kind feedback! We’re glad Jessica was able to help clarify your bill and put your mind at ease. Providing peace of mind is very important to us. Please feel free to reach out anytime if you have more questions or need further assistance. Best regards, Lana Chansatit State Farm Agent"
Jack Hogin
November 12, 2025
5
out of
5
rating by Jack Hogin
"Lana is a pleasure to work with and very knowledgeable. She answered all my questions and found the best policy for my family. Highly recommend Lana!"
We responded:
"Thank you for your kind words! We’re delighted to hear that Lana was able to answer all your questions and find the best policy for your family. Your recommendation means a lot to us. Please don’t hesitate to reach out if you need any further assistance!"
Daniel
November 5, 2025
5
out of
5
rating by Daniel
"A+ experience, super friendly!"
We responded:
"Thank you for the A+ review! We’re glad you had a super friendly experience. We appreciate your support and look forward to assisting you again!"
David Kapule
October 7, 2025
5
out of
5
rating by David Kapule
"Jessica at State Farm is amazing! I can’t say enough good things about Jessica! She was super helpful and took the time to explain everything in a way that actually made sense. She went over all my options and made sure I got the best coverage for what I needed. You can really tell she cares about her customers and wants to make sure everything is done right. Jessica was also really quick to respond and super thorough, which made the whole process so easy and stress-free. If you ever need help with insurance, definitely ask for Jessica—she’s the best! I hoped to stay with this insurance longer, but other options arose and gave me a rate that I couldn’t let up! But if you prefer to have bundle of options, chose State Farm!"
We responded:
"Thank you so much for your heartfelt and detailed feedback! We’re delighted to hear that Jessica provided such helpful, clear, and caring service throughout your experience. It’s wonderful to know she made the process easy and stress-free for you. While we’re sorry to see you go, we completely understand that finding the best rate is important. Please know that if your situation changes or you’re interested in bundling options in the future, we’d be more than happy to assist you again. Wishing you all the best! Best regards, Lana Chansatit State Farm Insurance"